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filler@godaddy.com
Welcome and Thank you for visiting ShepherdsWoodworking.com . Woodworking has been a big part of my life for the last 35+ years. Everything from delicate crochet hooks to whole kitchens, and pretty much everything in between. My products are made using time honored woodworking methods and tools, and are free of defects at the time of shipment. Each item is made to ensure quality and longevity. My goal is that you are 100% satisfied with anything you purchase form my website. Please feel free to contact me with any questions or concerns.
The website accepts credit and debit cards through PayPal and Square.
I ship to your PayPal and Square shipping address so please be sure your address is current. If your purchase is a gift, I'll be happy to send it to the recipient and include a note if you want. Please provide the appropriate shipping address and be sure to include your message to sent to the recipient in the "Special Instructions" section during the check out process.
Everything is shipped within 1-3 business days of purchase (weekdays). All orders are shipped ether by UPS Ground, UPS 3-Day Select or USPS First Class, Priority 2-3 day with Tracking Numbers, and all Order's are shipped with insurance.. If more then 1 item is order they will be combined and shipped together.
My goal is that you are 100% satisfied with anything you purchase form my website, RETURNS ARE ONLY EXCEPTED UP TILL 10 DAYS OF DELIVERY DATE. But if for any reason you are not satisfied, please feel free to email me at david@shepherdswoodworking.com with any concerns.
RETURNS :
1- PLEASE contact me via email above, ( I need to respond to your email ) before item is sent back.
2- Items MUST be returned / shipped within 5 days of your delivery date. Once the item is returned, a refund will be issued by your payment method ( PayPal or Square ) for the price of the item minus a 20% restocking fee of item being returned.
3- If the return is after 5 days, ( Between 5 to 10 days) of the original delivery date, a restocking fee of 25% will be applied to the refund. AFTER 10 DAYS OF DELIVERY DATE NO RETURNS WILL BE EXCEPTED.
4- Initial postage and return costs are non-refundable, and return shipping will be at the customer / buyer's expense.
5- I reserve the right to refuse any returns / refunds that the condition of the item(s) differs form that which it was sent out due to damage or Loss from return shipping or alterations to item. ( Please, pay for shipping insurance of item(s) to ensure you'll get a refund due to damage or loss of item from return shipping. )
6- Send To: Shepherd's Custom Woodworking, LLC
6 High ST
North Fairfield, Ohio 44855-9506
DAMAGES & LOSSES OF ORIGINAL SHIPMENT :
All ITEMS ARE INSURED. PLEASE email me at David@shepherdswoodworking.com as soon as possible with pictures of damage to item(s), KEEP ALL PACKING MATERIALS ( boxes, packing materials, may need pictures, ect, ).
Refund or replacement is made after we receive the returned original item.
No refund or replacement will be given on an item(s) that is not returned to Shepherd's Woodworking.
The buyer is always responsible for Shipping Fee's back to Shepherd's Woodworking
If the item is being replaced I will cover shipping cost of the new item back to you.